Privacy notice

Finbit Global Banking ("Finbit", "we", "us") operates this website and the Finbit app. You can reach us using the details on our contact page.

Details you give us: your name, email address, phone number, date of birth and address when you open an account, and anything you write in a support ticket or the contact form.

Details created when you use Finbit: your transactions, transfers, deposits, card requests and the device, browser and IP address used to sign in.

To open and run your account, to process payments you ask for, to keep your account secure and to answer your questions.

We also use sign-in records and audit logs to detect fraud and to investigate problems you report.

We share data only with service providers who help us run Finbit, such as hosting and email delivery, and only what they need to do that job. We never sell personal data or share it for advertising.

We keep account and transaction records for as long as your account is open and for a limited period afterwards to meet record-keeping duties. Contact form messages are deleted after 24 months.

Passwords and transaction PINs are stored as one-way hashes. Card numbers, CVVs and two-factor secrets are encrypted. Sessions end automatically after a period of inactivity.

We use only the cookies needed to keep you signed in, protect forms from forgery and remember your session. We do not use advertising or tracking cookies.

You can ask for a copy of your data, ask us to correct it or, where the law allows, ask us to delete it. Send your request through the contact page and we will reply within 30 days.

If we change this notice in a way that affects you, we will tell you in the app before the change takes effect.